Please review our refund policy before purchasing or using leads through Leadza.
Generally, Lead Purchases Are Non-Refundable
Payments made for lead generation, lead purchases or campaigns are generally non-refundable. Once a lead has been successfully generated and delivered to the user's account, the amount charged for that lead will not be refunded.
Refunds will not be provided simply because a lead does not respond, does not become a customer, does not convert, or does not result in a sale.
A refund may be provided when the user's wallet/account has been charged for a lead but the lead was not actually delivered to the user's account due to a system or service issue.
If the claim is verified, the eligible amount will be credited back to the user's Leadza wallet.
Approved refunds will normally be credited to the user's Leadza wallet.
Refunds will not normally be transferred as cash or directly to a bank account unless required by applicable law or specifically approved by Leadza.
Important: Any issue related to a charged but undelivered lead must be reported within 7 days from the date of the transaction or charge.
Requests submitted after 7 days may not be eligible for review or refund.
To review a refund request, Leadza may require supporting information or proof, such as:
Refund requests without sufficient information may be rejected or require additional verification.
Refunds generally will NOT be provided for:
Every refund request may be reviewed based on transaction records, campaign information, lead delivery records and supporting evidence.
Leadza reserves the right to approve or reject refund requests based on the available evidence and applicable policy.
If you believe you were charged for a lead that was not delivered, contact our support team within 7 days with the relevant proof and transaction details.
If you have questions about our refund policy or need assistance, our support team is here to help.